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PSCI

Telephone Operator I (9964)

Kansas City, Missouri•Full-time
$17.89 hourly
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About the Job
9964 Telephone Operator I, Kansas City, MO (No Clearance)

DESCRIPTION:
PSCI is seeking qualified Telephone Operator I — Evening Shift candidates for anticipated telephone operations support at the Kansas City VA Medical Center. This is a full-time position supporting a 24/7/365 mission-critical operation. Recruitment and potential employment are contingent upon PSCI receiving contract award.
 
Available Evening-Shift Schedules
Positions
Shift Hours
Workdays
Regular Days Off
1
4:00 PM–12:00 AM
Monday–Friday
Saturday/Sunday
1
4:00 PM–12:00 AM
Monday, Tuesday, Thursday, Saturday, Sunday
Wednesday/Friday
1
4:00 PM–12:00 AM
Wednesday–Sunday
Monday/Tuesday
 
Primary Responsibilities
  • Answer, screen, and route incoming telephone calls.
  • Provide courteous and accurate assistance to Veterans, patients, medical staff, employees, and members of the public.
  • Follow established procedures for routine and emergency communications.
  • Support after-hours telephone operations and appropriate escalation procedures.
  • Maintain current knowledge of telephone directories, organizational contacts, and operating procedures.
  • Maintain confidentiality and safeguard sensitive information.
  • Participate in training, cross-training, quality-control activities, and operational-readiness assignments.
  • Provide qualified coverage during scheduled leave, callouts, or other staffing contingencies when assigned.
  • Perform related telephone operations duties within the contract scope.

Location: Kansas City VA Medical Center — Kansas City, Missouri
Shift: Evening Shift – 4pm to 12am; Full Time (40 Hours a Week)
Pay Rate: $17.89/Hr. plus Health and Welfare
  • Worker will work on-site Full Time
  • No Clearance.
  • Must be US Citizen.
  • Status: CONTINGENT UPON CONTRACT AWARD
 
MANDATORY:
  • High school diploma or equivalent.
  • Strong verbal communication and customer-service skills.
  • Ability to accurately process multiple sources of information.
  • Ability to work effectively in a structured healthcare communications environment.
  • Ability and willingness to work the posted evening schedule, including applicable weekends and holidays.
  • Ability to satisfy applicable Government suitability, security, training, and onboarding requirements.

Important: This position is contingent upon contract award to PSCI and final Government approval/start authorization.

DESIRED: N/A
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