PSCI
Telephone Operator I (9963)
Kansas City, Missouri•Full-time
$17.89 hourly
$17.89 hourly
About the Job
9963 Telephone Operator I, Kansas City, MO (No Clearance)
DESCRIPTION
PSCI is seeking qualified Telephone Operator I candidates to support 24/7/365 telephone operations at the Kansas City VA Medical Center. These positions are being recruited contingent upon PSCI receiving contract award.
Telephone Operators provide professional, timely, and accurate telephone communications support for Veterans, VA personnel, medical staff, patients, family members, and the public. Operators must maintain a high level of customer service, accuracy, confidentiality, and professionalism in a mission-critical healthcare environment.
Available Day-Shift Schedules:
Positions
Shift Hours
Workdays
Regular Days Off
3
8:00 AM–4:00 PM
Monday–Friday
Saturday/Sunday
1
8:00 AM–4:00 PM
Monday, Tuesday, Wednesday, Saturday, Sunday
Thursday/Friday
1
8:00 AM–4:00 PM
Monday, Thursday, Friday, Saturday, Sunday
Tuesday/Wednesday
Primary Responsibilities:
- Answer and route incoming telephone calls accurately and professionally.
- Provide telephone information and assistance consistent with VA procedures.
- Process routine, priority, emergency, and other designated calls.
- Maintain familiarity with VA departments, personnel, services, and telephone routing requirements.
- Follow established procedures for emergency notifications, after-hours calls, and escalation.
- Protect sensitive information and comply with applicable privacy and security requirements.
- Participate in initial and recurring training, cross-training, quality reviews, and operational-readiness activities.
- Provide coverage for other qualified operators when required for approved leave or unexpected absences.
- Perform other telephone-operations-related duties within the contract scope as assigned by the PM/Supervisor.
- Location: Kansas City VA Medical Center — Kansas City, Missouri.
- Shift: Day Shift – 8am to 4pm; Full Time (40 Hours a Week).
- Pay Rate: $17.89/Hr. plus Health and Welfare.
- Worker will work on-site Full Time.
- No Clearance.
- Must be US Citizen.
- Status: CONTINGENT UPON CONTRACT AWARD.
MANDATORY:
- High school diploma or equivalent.
- Demonstrated ability to communicate clearly and professionally by telephone.
- Ability to operate telephone, computer, and related communications systems.
- Ability to accurately receive, process, and relay information.
- Ability to work independently while following established procedures.
- Dependable attendance and punctuality.
- Ability to successfully complete required background, security, onboarding, and customer-specific requirements.
- Important: This position is contingent upon contract award to PSCI and final Government approval/start authorization.
DESIRED:
- N/A